Share sensitive information only on official, secure websites. Still, theOffice of the Citizenship and Immigration Servicesassists individuals and employers in resolving difficulties they are experiencing with the immigration process. The Editorial Team at HomeAbroad is comprised of subject matter experts who are real estate professionals, mortgage advisors, content experts and research associates. The information on this page is out of date. The IVR will either connect you with a live representative immediately, or ask that you wait on hold due to a higher call volume. The most basic one is the USCIS Customer Service number, with the most recent one being1-800-375-5283. USCIS Customer Service Number and How to Reach Them? Use our self-service tools to learn about eligibility, our filing fees, and to study for and take the English and civics practice test. USCIS aims to respond to non-urgent inquiries within 30 business days. In some cases, escalate a call to an immigration officer. Press 2 if you cant locate your receipt number. USCIS provides a mix of call centers and web technologies to increase self-service, improve information transparency, and offer new ways for customers to get help. Each case is unique, and some cases may take longer to adjudicate. The USCIS Contact Center will try more than one contact number. These receipt notices can be presented with an expired Green Card as evidence of continued status while you await your renewed Green Card. Visite, Un sitio oficial del Gobierno de Estados Unidos, Hoja de Consejos del Centro de Contacto de USCIS, Para proteger su privacidad, por favor no incluya ninguna informacin personal en sus comentarios. Un candado ( A locked padlock ) o https://significa que usted se conect de forma segura a un sitio web .gov. Share sensitive information only on official, secure websites. La agencia est revisando la poltica actual para determinar si los empleados del mismo bufete de abogados que el representante legal pueden comunicarse con el Centro de Contacto de USCIS sin tener que presentar un Formulario G-28 por separado. If you submitted a paper form and your receipt number begins with other letters, you can create an account and add your paper-filed case to receive automatic case alerts. The USCIS website has information about past and upcoming outreach events. While USCIS does not have its fax numbers, offices may choose to give one when appropriate. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. Call volume is heaviest on Mondays and tends to get lighter throughout the week. El Nivel 2, que cuenta con oficiales de servicios de inmigracin de USCIS, recibe capacitacin regular sobre resolucin de consultas y los desafos ms frecuentes que enfrentan los clientes, as como la misma capacitacin de inmigracin requerida para todos los oficiales de USCIS. Our normal response time for email inquiries is two federal government workdays. Please call the Contact Center at 800-375-5283 to request an appointment. And phone conversation with a live person is one of them. Citizenship and Immigration Services (USCIS). Qu debo hacer? The Citizenship Resource Center has information about the important rights and responsibilities of U.S. citizenship, the naturalization process, and how to prepare for the test. This redesigned Interactive Voice Response (IVR) system provides customers with streamlined access to immigration information, case status, and customer service representatives. How to Enter Receipt Number in USCIS Customer Service Call? This does not mean that there is a problem with your case. USCIS Customer Service menu. Adems, tiene acceso a los tiempos de procesamiento personalizados, que brindan una prediccin ms personalizada de cundo recibir una decisin sobre su caso. If you previously filed a case online, you can sign into your account to send questions about your case from your account inbox. Check the status of your online case/application. If you have comments and/or questions related to the agency's Section 508 program, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. For additional information, please see the news release. or https:// means youve safely connected to the .gov website. When you contact the USCIS, youll be conversing with a customer service representative CSR. And phone conversation with a live person is one of them. Secure .gov websites use HTTPS Official websites use .gov Also, sign up for Case Status Online to: . Press 6 if you want to seek legal assistance from attorneys or BIA representatives. As a result, they can answer many more questions about your case. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. Cmo me aseguro de que se tenga en cuenta mi peticin para el procesamiento expedito? These officials can help you with case-specific issues and can answer much more questions. IER is available to answer your questions about immigration-related employment discrimination, including discrimination based on citizenship status, immigration status or national origin in Form I-9 and E-Verify processes. Si present el Formulario N-400, Solicitud de Naturalizacin, o el Formulario I-90, Solicitud para Reemplazar la Tarjeta de Residente Permanente (Green Card) en lnea o vincul a su cuenta un caso presentado de manera impresa, tiene acceso a todas las funciones de la cuenta descritas anteriormente (como una bandeja de entrada segura y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.). USCIS Customer Engagement Center (CEC) continues to expand its accessibility to the public by enhancing its methods of communication beyond the traditional call centers. Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. Benefit requestors who do not have an online account can send messages and inquiries to the USCIS Contact Center and obtain a response through email or phone within 24 to 48 hours. Severe hazardous weather can cause our offices to close. Accurate_Fee_3237 . Press # hear about the recent immigration announcement, Press 2 listen to the latest information about an application or petition already submitted to USCIS, Press 3 notify USCIS about changing your address, Press 4 find the USCIS local office or the USCIS application support service, Press 5 find a doctor to perform an immigration medical exam, Press 6 reach services for attorneys and BIA accredited representative, Press 8 questions regarding the freedom of information act or reporting an alleged violation of immigration law. Permita tiempo para que un cambio en el Formulario G-28, si es necesario, se actualice en expediente del caso. An official website of the Every section has an option to connect to a human representative if, at any stage, the automated system is unable to help you. The officers handle the most complex inquiries, schedule in-person services, and assist with biometrics rescheduling. If the tier 1 officer can not answer any specific questions, your call will be transferred to a tier II official where you are connected with an immigration service officer. Our toll free number is 800-375-5283(TTY 800-767-1833) and our hours of operationare Monday to Friday, 8am to 8pm Eastern. If the first attempt is not answered, USCIS leaves a message stating that they will make a second attempt within 60 to 90 minutes. The redesignation will allow eligible individuals who have continuously resided in the United States since Jan. 11, 2023 to obtain TPS. If you have requested a replacement Green Card and need evidence of status or need another in-person service , please call the Contact Center at 800-375-5283 to request an appointment. Overview Sin embargo, obtener una cita depende de la oficina local donde se solicita la cita, no del Centro de Contacto de USCIS. Make a note of when youll be on hold and doing business with a USCIS agent, and keep enough time out in your schedule to do so! La oficina local debe entonces tomar la decisin. Read more on ourImmigration Relief in Unforeseen Circumstancespage. When does it make sense to reach out to the USCIS Contact Center? The most recent USCIS contact number is 1-800-375-5283. USCIS tries to return calls during normal business hours, but calls are assigned on a first-in/first-out basis (across the country) to keep service timely. Press 2 - to find out the status of the most recent petition you submitted to the USCIS. Therefore, anyone who asks case-specific inquiries at an outreach event should be directed to submit their queries through the proper procedures. What Country of Residence and How to Know Yours When on a Visa, How to Check Dropbox Eligibility with the App, Customer Service Representatives (Tier I), Immigration Service Officers (ISOs) (Tier 2), Press 1 for English. We are available Monday through Friday, from 8 a.m. to 8 p.m. Eastern time, except when the federal government is closed. Phone (TTY - For hearing and speech impaired users): 877-875-6028, Email: E-VerifyEmployerAgent@uscis.dhs.gov. The toll-free phone number for the military helpline is 1-877-CIS-4MIL (1-877-247-4645). Cmo puedo asegurarme de no perder una llamada devuelta? USCIS is limiting live assistance through the USCIS Contact Center to better assist those who require live assistance. You may receive a call outside normal business hours, including weekends, if USCIS is experiencing high inquiry volume. Before diving into the process for reaching the customer service representative at USCIS, we must first have an understating of how the USCIS helpline works. You can also access other USCIS services. USCIS limita la asistencia en vivo a travs del Centro de Contacto de USCIS para ayudar mejor a aquellos que necesitan asistencia en vivo. If the customer service representative couldnt help you out and find your queries to be urgent enough, then hell transfer the call to an immigration service officer. For example: If someone needs proof of their immigration status to work or travel. Getting an appointment, however, is up to the field office where the appointment is sought, not the USCIS Contact Center. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry . Allow time for a Form G-28 change, if one is needed, to catch up to the file. Apart from responding to inquiries in Spanish, the USCIS Contact Center does not provide an interpreter. Youll need to visit the field office in person to do so. Who Would You Talk To At the USCIS Contact Center? Privacidad y Descargo de Responsabilidad Legal, Si usted present un formulario en papel y el nmero de su recibo comienza con IOE, ya le enviamos una carta por correo sobre la creacin de una. Los tiempos de espera del Centro de Contacto de USCIS han aumentado por varias razones, incluida la disminucin de los niveles de personal, algo que USCIS trabaja activamente para mejorar. A .gov website belongs to an official government organization in the United States. If USCIS is unable to reach the individual after the second attempt, the USCIS Contact Center will send an email stating that the agency tried to reach them and instructs them to call back or use other tools. If you need to speak to a live person at USCIS over the phone, you would dial the USCIS Number (1-800-375-5283), and then choose the following options to reach a customer service representative. Heres how to get started with the automated system: After youve pressed the 1 for English language selection query, then you have some work to do. The USCIS Contact Center has made changes to reduce reliance on telephonic live assistance while promoting the use of online self-help tools and digital inquiry channels. Reply . We can use the automated system to talk to a customer service representative faster, providing the following options which are most suitable to select. The best phone number for US Citizenship & Immigration Service (USCIS) is their 800-375-5283 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. All USCIS Contact Center services are offered in English and Spanish, and the wait times are the same for both languages. 28 165 165 comments Best Add a Comment CORosh 2 yr. ago call in and say "technical support" and then say "technical problem" .. and there you go you are connected to an agent. USCIS holds a variety of external stakeholder events in which we share information and obtain feedback on USCIS programs and policies. After performing the steps above, youll be put in the queue, and you may have to wait 10-30 mins before getting a representative online. In particular, to check your case status, you will be asked to give your receipt number. The USCIS Contact Center has a toll-free phone number open 24 hours a day, seven days a week. 1. I need to expedite my case. Asistencia en vivo Asistencia en vivo Usted podra tener que esperar para poder hablar con un representante por telfono. Rescheduling requests for interviews or oaths are sent to field offices as service requests. Official websites use .gov Los sitios web oficiales usan .gov Press 8 if you want to receive information as per the freedom of information act. Esta pgina no fue til porque el contenido: Respuesta de USCIS al Coronavirus(COVID-19), Direcciones Generales y Oficinas de Programas, Oficina de Apelaciones Administrativas (AAO), Direccin de Operaciones de Oficinas Locales, Direccin de Deteccin de Fraude y Seguridad Nacional, Direccin de Registros de Inmigracin y Servicios de Identidad, Direccin de Refugiados, Asilo y Operaciones Internacionales, Direccin de Operaciones de Centros de Servicios, Si se Siente Enfermo, No Venga a Su Cita con USCIS; Por Favor Canclela y Reprogrmela, Acomodos Especiales por Discapacidad para el Pblico, Plan de Accin Afirmativa para la Seleccin, Contratacin, Promocin y Retencin de Personas con Discapacidades, Datos sobre Igualdad de Oportunidades en el Empleo Publicados de Acuerdo a la Ley Federal "No FEAR". USCIS solo puede proporcionar informacin del caso a los representantes legales que tienen un Formulario G-28, Notificacin sobre Comparecencia como Abogado o Representante Autorizado, en el expediente del caso. I need a biometrics appointment. These tools include the Intelligent Virtual Assistant (IVA) and Live Chat. Last Reviewed/Updated: 02/21/2017 Was this page helpful? View your case history and upcoming case activities, . We can contact USCIS on the toll-free phone number, which is 1-800-375-5283. For more information on when USCIS military assistance staff are accessible to take calls, go to the Military Help Line web page. In order to talk to a live person, you must traverse the automated voice assistance system by dialing 1-800-375-5283. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. Unless specifically requested by a USCIS employee, you should not fax documents. Q15. Enter the receipt number to hear your USCIS case status. Emma can answer general questions regarding immigration services and benefits and direct visitors to a comprehensive website. The redesigned IVR has only 3 main menu options. On weekends, this service is not accessible. Do not bring to the appointment any scissors, flammable liquids (including aerosol sprays and bottles of perfume), knives, nail clippers, tweezers and other sharp objects. Email myE-Verify: myEVerify@uscis.dhs.gov. However, some of the content may still be useful, so we have archived the page. What are Other Types of USCIS Customer Service? Sea estratgico cuando llame al Centro de Contacto de USCIS. Potential supporters may begin submitting Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, on behalf of Cubans, Haitians, or Nicaraguans on Jan. 6, 2023. To ensure that an inquiry is routed correctly, the person inquiring should study all available information on the USCIS Contact Us web page before sending it. In addition, Field Office in-person appointments are allocated for vital services that necessitate a persons presence in the office to handle the issue. EEOC is available to answer your questions about employment discrimination, including discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. Press 2 if you do not know your receipt number. We use cookies to ensure that we give you the best experience on our website. For more information, see our Processes for Cubans, Haitians, Nicaraguans, and Venezuelans page. Individuals will need to answer some verification questions before USCIS can share information about a case. Get information on eligibility requirements, how to apply, and whether your family members can also apply with you. TTY phone is available 8:00 a.m. to 8:00 p.m. Eastern time. Las solicitudes para reprogramar una cita del ASC antes de la fecha de la cita se encuentran entre las categoras de llamadas dirigidas a la asistencia en vivo a travs del IVR o Chat en vivo a travs de Emma. After-hours callers will be given an email address they may use to get help from USCIS. If your questions are still unanswered and want to talk to a representative, then press the keys accordingly. Official websites use .gov Processing times vary from office to office. Las citas de servicios biomtricos se programan automticamente. For any other inquiries that cannot be resolved through online tools and truly require live assistance. Also, please note that the call menu is regularly updated. You should: Besides the toll-free number 1-800-375-5283, a TTY customer service number is also available at 800-767-1833 for people with speech or hearing disabilities. secure websites. Alternatively, you can call the local offices or service centers. subscribers . The new 3 main menu options are: Immigration Services, Immigration Information, and Special Programs and Other Resources. El volumen de llamadas es mayor los lunes y tiende a disminuir durante la semana. I submitted a service request for biometrics in Houston today as well. Biometrics appointments are scheduled automatically. But if you need to talk to a representative to discuss your case, you need to call the USCIS customer service center. It gives you a simple and personalized way to track your case online. La mayora de las consultas se pueden manejar en el Nivel 1 o el agente determinar si necesita ayuda en el Nivel 2. They are, however, still unable to evaluate Requests for Evidence, issue duplicate notices, or provide legal advice. They can also gather data on outstanding and resolved cases and information on in-office appointments. How can I make sure I dont miss a return call? Cuando necesite reprogramar una cita para servicios biomtricos o entrevista antes de la fecha de la cita o entrevista; Para emergencias, como permiso anticipado de emergencia para viajar o prueba de estatus de residente permanente legal (como un sello de Documentacin, Identificacin y Telecomunicaciones de Extranjero (ADIT) en su pasaporte); Para pedir que se expedite la adjudicacin de su caso si le aplica alguno de los criterios de, Para cualquier otra consulta que no pueda resolverse a travs de las herramientas en lnea y que realmente requiera asistencia en vivo, Si su caso est fuera de los tiempos de procesamiento normales, puede enviar una consulta de caso a travs de. Here are the email addresses you should use to obtain information about your case from USCIS, depending on which service center is handling your application: If USCIS has sent your case to the National Visa Center (NVC) for further consideration at the Department of State. Press 1 check the status of your case/application. Be friendly and polite to the customer service representative. Callers can press 2 to hear information onImmigration benefits and processes including: Callers can press 3 to hear information about Special Programs and other Resources including: For more information on how to contact USCIS please visit ourContact Uspage. New Call Menu for USCIS 1-800 Customer Service Number. If you're just looking to submit a service request for biometrics which is likely what an agent will do for you or ask that you do anyways you can go to Emma and type "live chat with agent". Only the people who need to attend should come. How to Speak to a Live Person at USCIS in 2022? An official website of the U.S. Department of Homeland Security. If your queries remain unanswered, press the keys as directed. Un sitio web oficial de U.S. Department of Homeland Security, Este es el sitio web de prueba de USCIS. Press 2 to inquire about the latest petition youve filed with the USCIS. Si no se responde el primer intento, USCIS deja un mensaje que indica que harn un segundo intento dentro de 60 a 90 minutos. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Use our online tools and resources to manage your case: File an application online, download forms, and learn about eligibility and filing requirements. Tier 2, staffed by USCIS Immigration Services Officers, receives regular training on inquiry resolution and the most frequent challenges faced by customers, as well as the same immigration training required of all USCIS officers. Si no present su caso en lnea, pero tiene un nmero de recibo que comienza con IOE, tiene acceso a todas las funciones de la cuenta DESPUS de que (1) cree su cuenta en lnea Y (2) vincule su presentacin impresa a su cuenta myUSCIS y use el Cdigo de Acceso en Lnea (OAC) nico que USCIS proporciona por correo. Accessibility issue? Before you call the USCIS customer service number, its worthwhile to have a good understanding of how the USCIS Contact Center operates. y puede enviar un mensaje seguro desde su cuenta de USCIS en lnea. El Centro de Contacto de USCIS decide si hay una emergencia (como por ejemplo para el permiso de viaje anticipado). Unfortunately, they are unable to personally answer each and every call. However, the Interactive Voice Response system is open 24/7. Broken link? When Can You Call USCIS to Talk to a Live Person? Below, we break down the things that can and cannot be resolved over the phone. We are available Monday through Friday, from 8 a.m. to 8 p.m. Eastern time, except when the federal government is closed. Be strategic when calling the USCIS Contact Center. However, some of the content may still be useful, so we have archived the page. Check for current office closure, COVID information and office location prior to visiting one of our offices. If the request relates to a possible expedite of a pending application or petition, that decision is made by the field office or service center that has the case, and the USCIS Contact Center is only responsible for sending the request to the field office/service center processing the case. USCIS provides a number for the hearing-impaired as well 800-767-1833. I-130 Texas Service Center . Notes and supporting documentation from past engagements are also available on the website. Cada caso es nico y algunos casos pueden tardar ms en resolverse. (LockA locked padlock) Dont try to schedule an appointment over the phone. Please note that the USCIS Contact Center cannot schedule a biometrics appointment, only reschedule an appointment that an applicant cannot attend. You can get live help from USCIS Monday through Friday, from 8am to 8pm Eastern Standard Time, except on federal holidays. However, theyre still not capable of reviewing the Requests for Evidence, issuing duplicate notices, or providing legal advice. The USCIS offers multiple ways through which you can get in touch with them for any kind of help.
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