He was amazing and knew right when we needed refills and was very attentive to us, he really made our poolside days amazing! The Westin Cozumel Hotel boasts a convenient setting in vicinity of San Juan Reef with a view of the Caribbean Sea. Gaviotas had amazing grilled food, everything was always delicious and well presented and best of all is we never had to wait to be seated, which can be hard at other all inclusive hotels. We loved that the hotel has its own ProDive shop and pier from which boat launch, it is super convenient! Carretera Costera Norte Km 4.8, Cozumel, Mexico. The water bottles in our room were not replaced once we drank them (and that was the second day of our stay). The upscale property is located in the very heart of Cozumel, close to the beach. We all hope to have a new opportunity to be at your service in a near future to The Westin Cozumel.Sincerely,Javier Estebez,General Manager. We recommend booking a free cancellation option in case your travel plans need to change. The Westin Cozumel. Yes, The Westin Cozumel Hotel provides Wi Fi in public areas. - See 728 traveler reviews, 1,292 candid photos, and great deals for The Westin Cozumel at Tripadvisor. This is the version of our website addressed to speakers of English in the United States. Just a very poorly run operation which we could not imagine at a Westin brand hotel. personal references to Alfonso should you require. The people staying next to us were just as stunned and pleased. 3:00 pm, Check-out: The Westin Cozumel features free WiFi throughout the property. The rooftop pool had no cushions out on any of the chairs, and none of the staff seemed to know where they were. Phone:52-998-848-7400 Advisory A mandatory hotel-imposed fee minimum of $40 plus applicable 10.25% Transient Accommodations Tax (TAT) and General Excise Tax (GET) of 4.166%, Total of 14.416% tax (MAUI) per room, per day will be charged and collected by the hotel either at check-in or check-out. Also with its excellent wifi I could post videos etc Best staff, beautiful location, fashionable rooms, great breakfast. Business travellers will have access to a business centre provided on site. Room Service Menus WEEKEND BREAKFAST MENU Breakfast Hours of Service: 7 a.m. to 11 a.m. on the weekends. Two restaurants available, both with outdoor dining options, cook up an eclectic mix of local Mayan favorites and Caribbean specialties. The Grand Park Royal Cozumel is a great spot for adventure seekers, with a range of diving, snorkeling and swimming activities on offer. For bookings made on or after 6 April 2020, we advise you to consider the risk of Coronavirus (COVID-19) and associated government measures. The Westin Cozumel About See all Carretera Costera Norte Km.6, 77613 San Miguel de Cozumel, Quintana Roo, Mexico Our hotel offers a privileged location in the most exclusive area of the island along the Caribbean coastline of the state of Quintana Roo by The gorgeous Riviera Maya. Our price quote is based upon their Classic rooms. Breakfast Classics There are rocks (which means amazing snorkeling), but I didn't need water shoes. other guests) *Outside bellman- wonderful! Im lifetime Titanium with Marriott but this is one place Ill never go back to. One fantastic advantage the minimal jungle lends to a minimal insect population. The drinks seemed unlimited but I am not sure, I think we had two each. You are leaving a Vistana Signature Experiences, Inc. (Vistana) site and going to a third-party website. The Westin Cozumel features free WiFi throughout the property. Tripadvisor performs checks on reviews. Just sayin' based on reading some reviews. Staff way way beyond nice and accommodating and I mean no exception. Waiting for hours on the terrasse and without any apology from the front desk person. I will mention some cons: there isnt much shade on the beach and it is NOT a fabulous beach to walk miles on! more. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Snorkeling at The Westin is good. If you like to snorkel this location is a dream. The turn down service was a nice touch and we looked forward to the towel animals they would make every couple of days. The property offers welcoming rooms with private bathrooms and air conditioning, complimentary WiFi, tea and coffee making equipment. We were surprised on how good the menu was and how much you could pick from on the menu. Lunches and dinner ala cart and beautifully presented and served. If you order bottled water at the restaurants they will charge you. Also- tho expensive - the couples massage is a wonderful experience! Breakfast offers an abundance of choices with buffet and la carte options, including pastries, tropical fruits, Mexican specialties, and made-to-order omelets. Other resorts had more sandy beaches full of murky water and seaweed, so having such amazing snorkeling right in front of our resort was a plus! *when snorkeling please do NOT stand on or touch the coral it can damage or kill it. Thank you for commenting on the great service you received from our team. The Westin Cozumel. Highly recommend. Those two ladies are pros! Absent as the thick jungles and lush vegetation which accompany the long walks from guest room to diving or beach. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Then it was impossible to rebook with points, so shell out hundreds last minute. Marriott Bonvoy Members save 20% and Non-Members save 15% at . The Westin Cozumel offers a number of room options. *Drinking water- They leave several bottled waters in your room each day, and you can ask for more. Get to a meal a little before you are super hungry because things move a bit slower here. Taxes and fees that are shown are estimates only. Individually-wrapped food options available for breakfast, lunch, dinner, and through room service This information is provided by our partners. The Westin Cozumel is conveniently located near our harbor, near the golf course, and a short drive from downtown San Miguel. We decided to do the all inclusive package and it did not disappoint. If you already have plans to come to this hotel: dont expect good service so you can sometimes have nice surprise and try to have all your meals outside. Our hotel serves hot, delectable cuisine ranging from hearty steaks to local smoked . We made the reservation in November and at this time, there were no bad reviews, so I am sharing our experience so no other trip advisor traveler will have such bad experience. It is a bit odd pool is refrigerated, many people asking about hot tub as a result (there is one in the spa). The accommodation is located 5 km from the centre of Cozumel and a couple of minutes' drive from the local history Museum of Cozumel. Really enjoyed that they had onsite restaurant Cuzamil, no need to go somewhere else. Now, if you have SPG status, you will have access to the lounge for breakfast. The Westin is immaculate and views to die for! *Beach area: There is a beautiful, small beach entry. They are outfitted with welcoming decor. Nearby attractions include San Juan Reef (0.4 km). Yes, room service are provided in The Westin Cozumel Hotel. *Mayan show every Friday at 7:30pm. Room rates include meals and beverages at onsite restaurants and bars. When we arrived, we got our room at 5pm, 2 hours past checking time. Outside was kept super pretty too, constant sweeping and cleaning up after guests who would leave their empty bottles and used towels on the beach chairs. Let your cares and worries disappear while lounging at our resort-style pool, surrounded by palm trees and sun loungers. Very helpful, http://alejandroDOTcoronelATwestincozumel.com. Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable. It was really hard to find someone to attend the lobby baror to have something served at the pool. The indoor restaurant is Cuzamil. The hotel has an outdoor pool and sun terrace, and guests can enjoy a meal at the restaurant. I absolutely love this hotel. What food & drink options are available at The Westin Cozumel? Hotel El Cozumeleno Beach Resort: Great Snorkeling - Read 7,023 reviews, view 5,785 traveller photos, and find great deals for Hotel El Cozumeleno Beach Resort at Tripadvisor. We stayed on the 15th floor and had an amazing view of the ocean. On the other side, you can see the beautiful forest. Your compliments mean a lot to us as we strive to provide our guests with the best stay. I am business owner and when I see management and potential I do what I can to benefit from it. Open for This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The accommodation is located 5 km from the centre of Cozumel and a couple of minutes' drive from the local history Museum of Cozumel. PROS: *Hotel- very nice. The average price of a room in The Westin Cozumel Hotel is $174. Large portions of the path provide quite the rewarding view. It makes for the perfect place to sit an enjoy a Caribbean sunset. Property amenities Internet Available in all rooms: Free WiFi Available in some public areas: Free WiFi Parking and transportation Free self parking on site Wheelchair-accessible parking available The Westin Cozumel Hotel boasts with its an outdoor swimming pool, a sunbathing terrace and a wellness centre. I just booked the all inclusive option here. Escape to vibrant Cozumel, Mexico, where the friendly staff at The Westin Cozumel hotel will help ensure no need goes unmet. Checkout:10a.m. Activity Schedule|Announcements | Resort Policies | Accessibility. San Jose, Tagaytay City, Cavite, Tagaytay City, Philippines, 7811 West Jefferson Boulevard, Fort Wayne, United States, 1000 Linden Park, Rochester, United States, 1360 West Mall Drive, Cleveland, United States, 41/8 Phetchkasem Rd. I was doing some special requests, using points, trying to use the elite lounge etc and they were completely confused by my requests. Buccanos at night is a multi-ethnic, multi-sensory dining experience where flavors clash on purpose. (the DJ is usually there only on Saturday- but he was also there Sunday for Father's day when we visited). Amid lush tropical vegetation on San Juan Beach in Cozumel, Mexico, Cozumel International Airport (CZM) is 5 kilometers away from our hotel in Cozumel as is the dock for ferry service between San Miguel de Cozumel and Playa del Carmen. Thoroughly enjoyed this place, it was spotless and had great staff and rooms. Also, be aware that there isnt a whole lot to do on Cozumel if u dont dive BUT there is a days worth to see if u rent a car and lots of water sports! Cozumel airport is set about a 15-minute drive away. Great locations and deals for every budget. I liked the food. Room was nice styled and large, ideal for 4 nights. I am wondering if there was a manager and if the staff ever get ANY training in hospitality. You may want to try our handcrafted beverages, Hard Rock Cozumel( not included in our All Inclusive Package), Unlock your stay with the Marriott Bonvoy App, San Miguel de Cozumel, Quintana Roo, Mexico, 77613. See more questions & answers about this hotel from the Tripadvisor community. Inbox. "We spend the end of December in this very chic hotel. And the pool bar during the day. And of course you can always swim and snorkel right off the beach. Enjoy couple's massages, therapy baths, facials, body wraps and more. Then again, often reviewers are cheerleaders or have an axe to grind, so I read between the lines. This is a super special snorkeling spot and I hope it stays that way for years and years to come. Elegantly appointed rooms and suites with 24-hour concierge and room services. Carretera Costera Norte Km 4.8, Cozumel 77613 Mexico. To summarized: worst hotel I have seen in that price range, i feel like SPG presented false advertising for this hotel and this badly impacted my perception of the Westin brand.Most of the staff provided a very bad experience, but a couple of people were nice though. We recommend booking a free cancellation option in case your travel plans need to change. hotels-in-cozumel.com. I slept so comfy in the amazing bed. Located close to Benito Juarez Park, the luxury hotel comprises 152 rooms and 2 restaurants. Rosa Road, Bgy. Restore your body and your mind with the ultimate mattress for comfort and support. Sheraton Store Shop Marriott Shop Courtyard Shop Le Meridien If you didnt upgrade for your own private balcony whirlpool or plunge pool, no worries you can still head to the roof top pool for Cozumels best-view pool area. The building itself is not that bad, even though there are some issues (sewer smell in the bathroom after taking a shower) so thats where the 2 stars come from. Does this hotel have room service, and if so, is room service included in the all inclusive? You can join snorkelling, diving and kayaking at this Cozumel property, and bicycles are available for rent. I sincerely look forward to have you back soon in our property! Nice hotel, beautiful Beach, though service was very questionable.. and a very disorganized management team that did not live up to our expectations. Trendy hot spot for locals and foodies a lik. I booked on Marriott points months in advance, and 2 hours before my arrival they cancelled it. We all enjoyed the evening restaurant Mayan menu. More. Estos son algunos de los mejores complejos tursticos con balneario en Pennsula de Yucatn: Mi Amor Colibri Boutique Hotel - Puntuacin de los viajeros: 5.0/5. A delivery charge of $5.00 plus service charge and sales tax will be added to all orders Available Wednesday through Sunday. When we arrived, we got our room at 5pm, 2 hours past checking time. At The Westin, all rooms offer ocean views. Hotel Reservation Network | 2023 | We recommend calling ahead to confirm details. A very welcoming entrance indeed! A few other room upgrade options are available at The Westin Cozumel. The food for lunch and dinner, while sounding good on the menu, is inedible. The information published here is to give the client an estimate of . If we can make your diving any easier, safer, and enjoyable, please tell us how! Choose from an array of hotel or resort settings and give yourself the escape you deserve. The same goes for the bath amenities. Were checking available properties nearby. Check-in: Dear Karen S, Receive our sincerest greetings the Mexican Caribbean. The upscale property is based 4.8 km from Chankanaab Adventure Beach Park and approximately a 15-minute walk from Cozumel Country Club and Golf Course. The check-in and check-out were so easy. The Sky Lounge was such a relaxing adult area with a bar, pool, and food, thanks to Eduardo, Leo, and Massiel at the Sky Lounge, they made us so many interesting drinks that you just had to take pictures and video of, like the jellyfish and the brain damage shots, they're the definition of awesome bartenders. Everything was perfect, had an amazing stay. Dinner, Casa Mission offers their visitors an atmosphere that transport us through history to a magnificent Mexican food and seafood Restaurant. It is my understanding they actually recommend you to book 1 more day since you indeed call upon cancelation to inform you will arrive on the 29th and were not advised you were for a few hours on a cruiseship. With its beachfront setting and a magnificent 87,000-square-foot aquatic playground featuring five pools, tropical gardens, waterfalls, and exotic wildlife, this Maui . Go to the Presidente, its much nicer. special shout out to omar, oscar, and filiberto from the sky bar / restaurants! There is a fitness area in the upscale accommodation. The Chef's name is Massimo Vitale. Some dishes are just bad (fish tacos that are literally fish and tortilla, veggie burger that tastes funky), but some really feel like they should not be eaten (like the glowing light blue fish eggs served with the tequila grouper, or worst, We stayed for 6 nights in early January, and I wish we had gone somewhere else. If you don't feel like dining out, the room service was ready to please. Thank you to the Westin staff, you made my stay memorable! The spacious terrace includes lounge chairs that invite you to enjoy the beautiful beach sunsets. Were checking available properties nearby. I talked to several other guests, and we all had the same impression - beware because you will need 3 hours to be served dinner in the restaurant, do not expect anything more than toast and simple pastries for the complimentary breakfast, unless you pay a steep price for full breakfast in the restaurant. The housekeepers did an amazing job!! For enhanced views, head to our Sky Lounge, the highest one on the island. Greattttt place to unwind and eat food that is FABULOUS. Hotel El Cozumeleno Beach Resort: Stay away from the breakfast sausage! There, we had amazing service, good food and an excellent lounge with home made pasties and cakes, delicious appetizers in the evening, espresso, water, juice, cereals, etc. Bed was comfortable. We will suggest the perfect wine for you to complement your culinary experience while marveling at the sunset from our terrace, Just steps from our main pool, it is the perfect place to relax with an outdoor lunch and a refreshing drink. Are there opportunities to exercise at The Westin Cozumel? Daily Housekeeping. I never did get to the lounge. It is not a very deep pool . Approximately a 15-minute walk from Cozumel Country Club and golf course this review is the version of stay. 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