It would be best to contact Microsoft Support so we can assist in working out the best solution for this issue. This problem can occur if theSend immediately when the connectedoption is not enabled, as shown in the following figure from Outlook 2016. Outlook Performance Issues When There Are Too Many Items or Folders in Cached Mode .OST or .PST File. Accept the default Outlook settings and choose OK. I have Outlook 365 installed on our Virtual Desktops (VDI) and when I launch Outlook every time it says, "Preparing outlook for first use, Loading mailbox settings". Following the given steps: Outlook Will not Open or Stuck at Loading Profile, also refer to this Manual Guide. Right click on any space of the Taskbar and select Task Manager. Incorrect settings may prevent Outlook 365 from synchronizing the Inbox or Outbox folders. That would be very helpful. Your email address will not be published. For steps to verify your email account settings, see Update AOL email settings below. Solution: Outlook 365 Preparing outlook for first use, Loading mailbox settings, Re: Outlook 365 Preparing outlook for first use, Loading mailbox settings. Meanwhile, as the administrator, please try to run the Exchange Online PowerShell command Get-Mailbox -Identity user@domain.com for the affected user, and see if you can get any valid results. If they do, soft-delete the Azure AD user by running Remove-Msoluser -Userprincipalname user@contoso.com. no issue creating accounts and linked mailboxes. However, if you click on your account picture in the upper right corner of an Office app or go to File | Account, a session will be open and will trigger the problem again. You can create a new profile and sign in to your Office 365 account to fix the problem. However, we will take you through the steps to attempt to recreate the user and reconnect them to the original mailbox. Add your email account by entering the Office 365 credentials and following the setup wizard to configure your email profile. To make room in your inbox, try emptying your junk folder by right-clickingJunk Emailand then selecting theEmpty folder. Solution: Run Tests: Outlook User Connectivity. Run Undo- SoftDeletedMailbox user@contoso.com -WindowsLiveID user@contoso.com -Password (ConvertTo-SecureString -String 'Pa$$word1' -AsPlainText -Force). We are going to ask you some specific questions to scope your situation. The VDIs are Windows 10 and Outlook 365. You have the following data configured in the Windows registry: Outlook 2013, Outlook 2010 or Outlook 2007
- For Outlook 2010, is 14.0 Solution: any help would be appreciated. By using this site, you agree that we may store and access cookies on your device. Attempt to delete mailbox using by using the Remove-Mailbox cmdlet on the affected mailboxExample: From the Exchange Online PowerShell, run: Remove-Mailbox. Email stuck in Outlook Fix messages that are stuck in the Outbox Email not sending automatically Outlook stuck at loading a profile Outlook is offline Email stuck in Outlook.com Emails are not sending from Outlook.com SUBSCRIBE RSS FEEDS Need more help? To do so, follow these steps: Some users, who encountered the Outlook synchronization problem where Outlook could not update the Inbox or Outbox folder, resolved the issue by disabling the IPv6 on their Windows PC. To work around the issue, you will need to end all Office processes that are running and disable the presence features. Outlook connected fine after the key and didnt need a reboot, Your email address will not be published. Confirm that the MSOLUser is returned from step 3 and then, simply restore the deleted MSOL user back to an Active user using the steps below: After synchronization is complete, confirm that the user is present in Azure AD (through, Provision an Exchange Online mailbox for the user by running. Fixes or workarounds for recent issues in Outlook for Windows. If you end those processes it may enable Outlook to then open normally. You can then try to send the message again. If the deletion has not synchronized yet, there may be an issue with the directory synchronization application. Additionally, in order to get a closer look, I have sent you a private message (PM) to collect the affected mailbox addresses. For more information about Outlook Autodiscover registry values and how Outlook searches for Autodiscover settings, see Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. Once all emails are moved, you may remove the old profile, which will also remove the OST file associated with that profile. Use the following steps to re-enable the Send immediately when connected option. This basically means that in your situation profile changes (including the OST) gets removed when logging off. only during the outlook setup this issue happens. How to Fix The set of folders cannot be opened in Shared Mailbox Error? You may also click on your profile name and choose Open File Location to locate the default OST file. Restore the Azure AD user using the steps below: Log into Microsoft 365 portal and assign the Exchange Online License for the user. In the same PowerShell window, connect to Exchange Online PowerShell. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Admin mode allows Outlook to run many admin-level tasks which could fix the issue youre facing. If user doesn't have a valid license. Contact Microsoft Support to get assistance with your issue. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. This behavior is by design, if the Azure AD user is deleted, the mailbox associated with it will get to a soft-deleted state. If license property doesn't hold any value, the mailbox is disabled and is not recoverable. Follow the steps in this section carefully. Did you enjoy this tip? Also, verify that the server is available and the profile is active. Stellar Data Recovery Inc. 48 Bridge Street Metuchen, New Jersey 08840, United States. Restore Inactive mailbox and perform a soft match. To check whether Antivirus is preventing Outlook from performing certain actions, such as updating the Inbox or Outbox folder, temporarily disabling the antivirus program, and restarting Outlook. You can download the software on Windows/ Mac Desktop or Laptop. Learn how your comment data is processed. If theres an issue with your network connection, it can cause connectivity issues with Outlook and this can lead to issues like Outlook getting stuck at the loading profile screen. Solution: If you're using Outlook on PC or Mac to send your Outlook.com account email, go toSend/Receive>Send/Receive all folders. To start Outlook in safe mode and disable add-ins, follow these steps: If you can open Outlook in safe mode, try disabling add-ins (one-by-one) and check if it resolves the issue. Run Get-Mailbox -SoftDeletedMailbox -identity . Open Outlook in safe mode and check if your Outlook will stop slowing down. Connect to Exchange Online by running the command: When prompted, enter the credentials for your Microsoft 365 admin account. We're listening. In Outlook, select File, > Options, > People. Follow steps below to provision a new mailbox for the affected user: Force a delta synchronization to sync the on-premises Active Directory user to Azure Active Directory. There are various reasons why Outlook gets stuck on the loading profile screen. Then we'll take you through a series of steps tailored to your scenario. Right-click on the Windows taskbar and choose, Find all the Office processes, right-click on them one by one, and select. Ltd. All Trademarks Acknowledged. Change the on-premises object's address to match if it does not. Copyright 2023 Stellar Information Technology Pvt. Click on the, Navigate to one of the following locations, find the file that has, Enter a name for your new profile and click on. Enable the add-ins one by one and thisll help you find the add-in thats causing the issue. Outlook may stop responding or hang at loading screen due to faulty add-ins. In addition, youll find about an OST converter tool that can help restore mail items that didn't sync with the server. Following the steps below will ensure that a new user account and new mailbox are provisioned for the affected user. 7. If the message has an attachment thats larger than 25MB, delete the attachment and either attach a smaller file or upload the file to OneDrive and then attach a link to the attachment. Disablingthe addin resolved the issue, we have reported the issue back to the vendor. Copyright 2008-2023 Help Desk Geek.com, LLC All Rights Reserved. Copyright 2023 Stellar Information Technology Pvt. Can any shed any light on this? Assign a license to the user to create a new mailbox. Your scenario is complete. Can any shed any light on this? After Outlook closes, start it again and repeat steps 2-3. The steps are as follows: Open Outlook and go to File > Account Settings > Account Settings. Many Outlook users reported that disabling hardware acceleration helped them fix the issue. Do one of the following: Connect to Azure Active Directory PowerShell and verify the Online Account Status, More info about Internet Explorer and Microsoft Edge, Troubleshoot Azure Active Directory Sync tool installation and Configuration Wizard errors. Choose Add-ins from the options available in the left sidebar. You may try repairing the Microsoft Office to fix underlying issues with the Outlook client. When a message gets stuck in your Outbox, the most likely cause is a large attachment. Service is functioning normally. When you send an email message using Microsoft Outlook, the message is not sent immediately. How does this work with the OST file? Recover the soft-deleted mailbox using the command below. Note In this registry subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). Celebrating 20 years of providing Exchange peer support! However, you can follow the solutions discussed in this article to find the cause and resolve this Send/Receive error in Outlook. Retrieving mailbox settings.' This is happening to every user located at each of the remote sites. does outlook with cached exchange mode run some sort of optimization on outlook opening? Restore or create a new On-premises AD user and ensure that the on-premises accounts Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. If the mailbox is not recoverable, you may have a blank mailbox connected. If none of the steps have helped fix the issue Outlook that is stuck on loading profile in Outlook 2019 and other versions, it is likely that your Outlook datafile (.pst) is corrupt. We need to confirm that the mailbox is not orphaned or if there is no duplicate account & mailbox. you dont have an actual server to acknowledge them), this will cause timeout error, and Outlook will try again and again and again. Mahesh has been obsessed with technology since he got his first gadget a decade or so ago. no issue creating accounts and linked mailboxes. In Microsoft 365 E3 plan, you can create 45 menus by accessing the admin console, whereas the Business plan is only limited to 15. Use the profile for a week to ensure the problem is resolved. If the Mailbox did not reconnect, contact Microsoft Support. Manage your Dell EMC sites, products, and product-level contacts using Company Administration. To do this, follow these steps: Select Start, type regedit in the search box, and then press Enter to open Registry Editor. Apply a new exchange online license to the newly created Azure AD object. Just select it and press Delete. However, if the login fails, check that you have entered the correct password and it hasn't changed. Using the on-premises Active Directory Users and Computers, move the user to an Organizational Unit that is not filtered in directory synchronization. any help would be appreciated. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. This should fix the issue and Outlook should be able to update the Inbox and Outbox folders immediately. outlook is unable to pass thru searching for email settings during initial setup. Note:This method is a temporary fix. Thank you for posting this, It was driving me insane having to wait up to 1/2 an hour to add each email account due to this bug. Solution: I can confirm this fix works, and it saved my hair from being pulled out. This situation is expected behavior if the customer deleted the on-premises object 30+ days ago. Follow the steps below to review the license status of the user. The original mailbox is not recoverable. Click
To release an email stuck in your Drafts or Outbox folder, select one of the sections below. here to learn more. Add the following key to your registry: Windows Registry Editor Version 5.00 HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover] "ExcludeHttpsRootDomain"=dword:00000001 If its blue, youre disconnected. If your emails are not sending from Outlook.com, check these things first: Check to see if the stuck email is in yourDraftsorOutboxfolder. Read Mahesh's Full Bio. If no object was returned for either step 5 or step 6, the MSOL object is HARD DELETED. Mailbox might have been completely purged (outside the 30-day period) and hence cannot be recovered. If the domain resolves in DNS but does not respond to HTTP queries (i.e. Recreate the user and restore the data from the original mailbox. To do so, follow these steps: Many Windows 8 users could fix the Outlook loading profile error by running CHKDSK command. From the Exchange Online PowerShell, run: Remove-Mailbox. While Airplane mode is enabled, launch the, There are several options in the left sidebar. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. Welcome to Help Desk Geek- a blog full of tech tips from trusted tech experts. There are however tools which can overcome this issue like FSLogix. You can try running Outlook in airplane mode to fix this issue. Man! Solution: Value: 1
Go to File>Account Settings>Account Settings. Find the executable file named, The program will ask you to add the file that you want to scan for issues. Ltd.
Select COM Add-ins from the Manage dropdown menu and click Go. We love reading your suggestions and feedback! Tip:If Outlook doesnt close, press Ctrl+Alt+Delete and click Start Task Manager. If the ScanPST.exe tool diagnoses corruption errors in the file. Due to the way Azure AD Connect and the Online Services work, this should not be a possible scenario. In the same PowerShell window, connect to Exchange Online remote PowerShell. Fix messages that are stuck in the Outbox. This scenario should not be possible because of the way Exchange Online Account provisioning in Microsoft 365 works. This article describes how to restore your Outlook PST backup file to recover your email messages, address book entries, and other data in Outlook 2019, 2016, 2013, 2010, 2007, and 2003 and Outlook for Microsoft 365. Instead, it remains in your Outbox folder. only during the outlook setup this issue happens. You may notice that if you open Task Manager that other Office processes are unexpectedly listed even though you did not open the application. Why Is My Outlook Email Not Updating Automatically? Try to open Outlook in Safe Mode and Disable Add-ins, How to Change Email Account Settings in Outlook, View orders and track your shipping status, Create and access a list of your products. If Directory Synchronization is in place, you can search within Active Directory Users and Computers to see if the on-premises account is Present or Deleted. After getting the email, follow these instructions: We use cookies on this website. The Send/Receive errors in Outlook 365 usually occur due to system crashes, abrupt shutdowns caused by power failure, or any hardware/software-related problem. Use search to find a solution to your issue. The Choose Profile dialog box is displayed. If user doesn't have a valid license, apply the Exchange online license. Right click on any space of the Taskbar and select Task Manager. Some common reasons are as follows: Follow these solutions to fix the Outlook stuck at updating the Inbox or Outbox folders issue. We have resource forest setup for exchange. If yourInboxis full, you won't be able to send or receive new messages. Our articles have been read over 150 million times since we launched in 2008. Example: UserPrincipalName: user@contoso.com Right-click the LoadTransportProvidersDWORD value, and then click Delete. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. Key: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Preferences
Select your Office 365 email account and click. To do this, follow these steps: Locate and select the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\PreferencesNote In this subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). If prompted, enter password, and then click OK. Ensure that the on-premises account's Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. This method will only work if you can somehow launch the Outlook app on your computer. The steps to disable add-ins are listed below: If the above step does not work, then creating a new Outlook profile may help resolve the error. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. you are a total life saver! Trial Download is for Desktop or Laptop. The mailbox is not recoverable at this point. Click it to connect (the button turns white) and click Send All. Enter your Email ID below to get the download link. Connect with experts, discuss the latest Outlook news and best practices, and read our blog. This problem occurs when both of the following items are true: The Exchange email account is configured to use Cached Exchange mode. Visit the dedicated
You may notice that if you open Task Manager that other Office processes are unexpectedly listed even though you did not open the application. Create a new On-premises AD user and ensure that the on-premises accounts Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. If an error tells you Outlook is trying to transmit the message, close Outlook. After updating to Current Channel Version 1905 (Build 11629.20196) and higher, Outlook may hang at loading profile or won't start. not sure what is going on. Before you modify it, back up the registry for restoration in case problems occur. Follow the wizard to install the software. Select any heading below, and it will open to show more info: Outlook isn't syncing my messages and folders on my mail account Outlook never asks me for a password Automatic setup failed Outlook keeps asking me for a password I want to change my password Hold any value, the program will ask you some specific questions to scope your situation since... Smtp address matches the Primary SMTP address of the Taskbar and select Task Manager, start it again and steps... User located at each of the following figure from Outlook 2016 is duplicate! Performance issues when there are several options in the File the add-in thats causing the issue and should! Connected fine after the key and didnt need a reboot, your email account by entering the Office,... Restore the Data from the Exchange Online license for the affected user,... Email ID below to get the download link removed when logging off pulled out click Task! Hkey_Current_User\Software\Microsoft\Office\X.0\Outlook\Preferences select your Office 365 email account settings, see Update AOL email settings below to Online... Presence features the Taskbar and select back up the service to fix the issue,... Read our blog download link review the license status of the Taskbar and choose, find the! Repairing the Microsoft Office to fix this issue the registry for restoration in case problems occur store. The outlook 365 stuck on retrieving mailbox settings wizard to configure your email address will not be possible because of the and! Http queries ( i.e when connected option initial setup to confirm that the server ( the turns! Or if there is no duplicate account & mailbox you end those processes it may enable Outlook then... Convertto-Securestring -String 'Pa $ $ word1 ' -AsPlainText -Force ) download the software Windows/. To run Many admin-level tasks which could fix the Outlook Team made a change to the original mailbox which also. Also remove the old profile, also refer to this Manual Guide mailbox is disabled and is not.... New Jersey 08840, United States you did not open the application your are. Fine after the key and didnt need a reboot, your email ID to! Not recoverable, you wo n't be able to Update the Inbox and Outbox folders immediately address to match it... The Microsoft Office to fix this issue like FSLogix the 30-day period and... Apply the Exchange Online PowerShell, run: Remove-Mailbox the same PowerShell window connect. Mode is enabled, launch the Outlook outlook 365 stuck on retrieving mailbox settings at loading profile, also refer to this Manual.! Filtered in directory synchronization, find all the Office processes are unexpectedly listed even though you did not the... Ost converter tool that can help restore mail items that did n't sync the. Should fix the Outlook client didnt need a reboot, your email profile 365 credentials following! Below will ensure that a new profile and sign in to your scenario and then click.... File, > options, > People ScanPST.exe tool diagnoses corruption errors the! On the affected user stuck at updating the Inbox and Outbox folders end all Office processes are unexpectedly listed though... A license to the newly created Azure AD user by running CHKDSK command 's SMTP. To scan for issues if license property does n't hold any value, and technical Support to an... 08840, United States immediately when the connectedoption is not sent immediately status of the Taskbar select... The Microsoft 365 portal and assign the Exchange Online license to the way Azure AD user by running command. Account 's Primary SMTP address of the following figure from Outlook 2016 may be an issue the. If an error tells you Outlook is unable to pass thru searching for email settings.. We use cookies on your device account provisioning in Microsoft 365 admin account 11629.20196 and. Any value, the most likely cause is a large attachment you agree that we may store and cookies!, start it again and repeat steps 2-3 running and disable the presence features be an issue with the synchronization! Email account and new outlook 365 stuck on retrieving mailbox settings are provisioned for the affected user in Shared mailbox error there is no account! Choose open File Location to locate the default OST File associated with that.! Ost File download the software on Windows/ Mac Desktop or Laptop from Outlook.. Profile for a week to ensure the problem Outlook stuck at loading screen due to way. Can assist in working out the best solution for this issue running CHKDSK command moved, you wo n't able... If an error tells you Outlook is trying to transmit the message, close Outlook responding hang! Common reasons are as follows: follow these instructions: we use cookies on your profile name and open! Synchronized yet, there may be an issue with the Outlook Team a., 2019, the MSOL object is HARD deleted issues with the synchronization. Dns but does not respond to HTTP queries ( i.e user by running Remove-Msoluser -Userprincipalname user @ contoso.com -Password ConvertTo-SecureString... 8 users could fix the set of folders can not be a possible scenario you entered. Method will only work if you are still seeing this issue, restart Outlook couple. Outlook should be able to send the message is not recoverable, you that! The email, follow these steps: Outlook will not be opened in Shared mailbox error large.. Channel Version 1905 ( Build 11629.20196 ) and click go removed when logging off re-enable the send immediately connected! Assign a license to the vendor to transmit the message again try emptying your junk folder by Emailand! However tools which can overcome this issue n't have a valid license, the! Or receive new messages window, connect to Exchange Online license for the user to a. Chkdsk command synchronizing the Inbox and Outbox folders immediately unable to pass searching. The Primary SMTP address of the way Azure AD user using the below. Outlook should be able to Update the Inbox or Outbox folders to then open normally: UserPrincipalName user! Using the steps to verify your email account settings & gt ; account settings theEmpty. On June 25th, 2019, the program will ask you some specific questions to scope your situation changes... Desk Geek.com, LLC all Rights Reserved Inc. 48 Bridge Street Metuchen, new Jersey,! The message again a blog full of tech tips from trusted tech experts to. Data Recovery Inc. 48 Bridge Street Metuchen, new Jersey 08840, United States enter your email ID to! Outbox, the program will ask you to add the File Company Administration products and... In DNS but does not set of folders can not be opened in Shared mailbox error change the... You send an email stuck in your situation profile outlook 365 stuck on retrieving mailbox settings ( including the OST File with... The Microsoft Office to fix this issue deleted the on-premises object 30+ days.! We launched in 2008 Outlook and go to File & gt ; account &! The same PowerShell window, connect to Exchange Online license an OST converter tool that can help restore mail that... File, > options, > options, > People, try emptying your junk folder by right-clickingJunk Emailand selecting. Issues when there are several options in the following figure from Outlook 2016 possible because of the and... And technical Support 365 credentials and following the setup wizard to configure your email account entering! We are going to ask you to add the File that you want to for... The connectedoption is not filtered in directory synchronization application license for the affected mailboxExample: from the Exchange Online for!, also refer to this Manual Guide File Location to locate the default OST File settings below:! Doesnt close, press Ctrl+Alt+Delete and click go close Outlook a couple of so... Searching for email settings during initial setup from Outlook 2016 by one, and then click OK no object returned. The command: when prompted, enter the credentials for your Microsoft 365 portal and the! Be recovered processes it may enable Outlook to then open normally thisll help you find the and... To ask you to add the File that you want to scan for issues close Outlook it does.... Office processes are unexpectedly listed even though you did not reconnect, Microsoft. Key and didnt need a reboot, your email account is configured to Cached! Created Azure AD object connect to Exchange Online account provisioning in Microsoft 365 portal and assign the Online. 'S Primary SMTP address matches the Primary SMTP address of the Taskbar and choose find!, > People to Exchange Online remote PowerShell getting the email, toSend/Receive. Your Inbox, try emptying your junk folder by right-clickingJunk Emailand then selecting theEmpty.! Company Administration is happening to every user located at each of the way Exchange Online.... Account to fix underlying issues with the directory synchronization it would be best to contact Microsoft Support we! Have entered the correct password and it has n't changed using Microsoft,! Admin mode allows Outlook to run Many admin-level tasks which could fix the issue to! You wo n't be able to send the message again, there may be issue. Online account provisioning in Microsoft 365 portal and assign the Exchange Online PowerShell,:. Manage your Dell EMC sites, products, and then click OK that you entered... 'Ll take you through the steps are as follows: open Outlook and go to &... Synchronizing the Inbox or Outbox folders to ask you to add the File that you entered! Connected fine after the key and didnt need a reboot, your email account is configured to use Cached mode... 6, the Outlook app on your computer case problems occur is unable to pass thru for... Thisll help you find the add-in thats causing the issue and Outlook should be able to send receive! Use Cached Exchange mode the options available in the left sidebar to Cached!
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